Late march, i entered this industry not knowing if i would love the job or if I'm ready to take the challenge and explore the potentials that I have.I was with my closest friend Angeline, we had a free day and we been wanting to work again, like last summer that we worked in Department of Education. We always want to try new things together, so we end up one day in Ortigas to apply a job.
Initial interview, Exams, Phone Stimulation, Behavioral Interview, and Operations Manager was the hard processes that you have to go to in order to be hired. Of course English Policy applies and you have to make the people in H.R impressed. I remember my gay interviewer, laughing at me when he asked me "How do you see yourself five years from now?" , and I answered, "I see myself five years from now,I'm the Operations Manager of this company because I believe there is no impossibility in the world, If only you have the courage to succeed and the faith to believe there is nothing in life that would be hard to achieve" and he said " OMG! You are the Ms Universe 2011, Bravo! " So with my Beauty Queen Line, Unexpectedly, both of us were hired and thankful that it was meant to be for us.
I started with no directions, I would always remember My first mentor Eric Pamintuan telling me "Sherry, believe me, you will do good here in SITEL" a simple word that would encourage me to try and pursue this career.So I never doubted my self, and continue the training. Everyday was a new learning experience for me.
On the middle of my training in SITEL, I feel like quitting because of the account I was assigned "Cricket"; a wireless telecommunication company in United States. To be honest, its really a toxic account. Especially you are taking so many calls each shift which has the minimum of 50 calls. There will be times that I will think of applying to another company because I'm having a hard time on my first two weeks in OCP (On Call Production).
There are a lot of things to take note, remember and ,master especially you cannot messed up with every customers account because Americans value there time so much, every seconds and dollars counts for them. Billing was the hardest for me, especially with the new system that we have which is not accurate most of the time. The first three weeks would always be a supervisor call, fast computation was one of the things you have to deal with.
But I gave my self a heads up, and think hard, I have invested so much for this; time and learning. Should I waste everything that I have invested? Just because I think I can't do it? And finally, God has never teach me the wrong way to go, in the end I still thought of what is the best thing to do. And that is to believe and have faith in myself that if others can, why can't I? If others are good, why I shouldn't be? I will always put in my mind that Quitters are losers! And I don't want to be a loser. And its never in my nature to quit battles. Cause I survived the biggest trial in my life the past years so not this opportunity would make me quit.
Eventually when I started taking calls in the Floor and be distributed in my perspective team, I started enjoying the field of work because of the people that I worked with, they are very enjoyable to be with and happy people, my Coach is very supportive as well. So I don't feel so much pressure when I'm on the floor and taking calls.
There will be days that I'm losing patience with my customers because of being so demanding, irate and unreasonable but that is the challenge of this job to give customer the right and appropriate solutions on their problems, provide satisfaction and of course to leave big smiles on there faces right after the call.
Today, I can really say that being a customer representative has made me explore and use my communications skills very well. I can express myself more and be able to talk to different kinds of people. At 19 not everybody has given the opportunity to be on this career. I'm lucky that I was given the chance.
I'm looking forward to more days of headache, sleepless nights, but enjoyable and fun working experience ^_^
Workmates :)
My first MENTOR and TRAINER
Wave Giginox
Wave 23A
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